IT Support Specialist - user accounts and access (remote)

We are growing our team at Silverline Sable Manufacturing and adding an IT Support Specialist whose main responsibility will be user accounts and access. Shifts are steady and overtime is planned. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with work orders. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Colorado Springs. • Applications are reviewed on a rolling basis.