IT Support Specialist - user accounts and access (remote)

Silverline Cross Facilities is looking for an IT Support Specialist. The job centres on user accounts and access for supply orders, and it would suit someone who likes steady, practical work. Bilingual teams are common. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with supply orders. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • Remote-friendly, with quarterly visits in Chicago. • We will tell you what to expect at each step of the hiring process.