IT Support Specialist - user accounts and access (remote)

We are growing our team at Greenridge Lantern Property Management Group and adding an IT Support Specialist whose main responsibility will be user accounts and access. Residents are neighbours, not numbers. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with lease renewals. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • Remote-friendly, with an occasional day on site in Detroit. • We will tell you what to expect at each step of the hiring process.