IT Support Specialist - user accounts and access (remote)

We are growing our team at Redstone Wren Legal Group and adding an IT Support Specialist whose main responsibility will be user accounts and access. Confidentiality and accuracy are taken very seriously. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with client files. Working arrangement • Part-time, about 20 hours a week, afternoons. • Fully remote, with an occasional day on site in Madison. • Applications are reviewed on a rolling basis.