IT Support Specialist - user accounts and access (remote)

Cedar North Property Management Group is a Phoenix property manager with leasing, maintenance and resident services. We are hiring an IT Support Specialist to take on user accounts and access. You would join a small organisation of about 17 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with lease renewals. Working arrangement • Part-time, about 16 hours a week, mornings. • Remote-friendly, with a monthly team day in Phoenix. • We reply to every applicant.