IT Support Specialist - user accounts and access (remote)

Bluepeak Cobalt Learning Group is looking for an IT Support Specialist. The job centres on user accounts and access for enrolment, and it would suit someone who likes steady, practical work. You would join a small organisation of about 120 people, working mostly from home. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with enrolment. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in San Jose. • We will tell you what to expect at each step of the hiring process.