IT Support Specialist - user accounts and access (remote)

We are growing our team at Westbrook Drift Banking Services Group and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a small organisation of about 24 people, working mostly from home. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with fraud alerts. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, mornings. • Remote-friendly, with an occasional day on site in Madison. • We will tell you what to expect at each step of the hiring process.