IT Support Specialist - user accounts and access (remote)

Greenridge Harbor Telecom Group is looking for an IT Support Specialist. The job centres on user accounts and access for customer tickets, and it would suit someone who likes steady, practical work. You would join a large organisation of about 728 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with customer tickets. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, spread across three days. • Fully remote, with an occasional day on site in Salt Lake City. • We reply to every applicant.