IT Support Specialist - user accounts and access (remote)

Bright Keystone Facilities is a facilities company in Spokane with crews on day and night shifts, and we need an IT Support Specialist to lead our user accounts and access. You would join a small organisation of about 17 people, working mostly from home. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with supply orders. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, mornings. • Fully remote, with a monthly team day in Spokane. • We reply to every applicant.