IT Support Specialist - user accounts and access (remote)

We are growing our team at Cedar Junction Water Authority Group and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a large organisation of about 569 people, working mostly from home. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with treatment plant data. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • Fully remote, with a monthly team day in Richmond. • We reply to every applicant.