IT Support Specialist - user accounts and access (remote)

We are growing our team at Greenridge Field Learning Group and adding an IT Support Specialist whose main responsibility will be user accounts and access. Families are partners. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with student accounts. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with an occasional day on site in Colorado Springs. • We will tell you what to expect at each step of the hiring process.