IT Support Specialist - user accounts and access (remote)

Cedar Clear Legal Group is looking for an IT Support Specialist. The job centres on user accounts and access for court deadlines, and it would suit someone who likes steady, practical work. We are a close group and share the work. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with court deadlines. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with a monthly team day in Hartford. • We will tell you what to expect at each step of the hiring process.