IT Support Specialist - user accounts and access (remote)

We are growing our team at Foxglove Bright Learning Group and adding an IT Support Specialist whose main responsibility will be user accounts and access. We follow the school calendar and we like people who like learning. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with family communication. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, afternoons. • Fully remote, with a monthly team day in San Jose. • Applications are reviewed on a rolling basis.