IT Support Specialist - user accounts and access (remote)

Bluepeak Quill Facilities cleans and maintains buildings for schools, offices and hospitals around Tucson. We are hiring an IT Support Specialist to take on user accounts and access. Clear communication between supervisors and crews matters. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with cleaning schedules. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Remote-friendly, with an occasional day on site in Tucson. • We will tell you what to expect at each step of the hiring process.