IT Support Specialist - user accounts and access (remote)

Lumen Amber Property Management manages apartment communities around Portland. We are hiring an IT Support Specialist to take on user accounts and access. Residents are neighbours, not numbers. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with lease renewals. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Portland. • We will tell you what to expect at each step of the hiring process.