IT Support Specialist - user accounts and access (remote)

We are growing our team at Bright Vista Insurance and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a small organisation of about 112 people, working mostly from home. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with catastrophe response. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, mornings. • Fully remote, with an occasional day on site in Madison. • We will tell you what to expect at each step of the hiring process.