IT Support Specialist - user accounts and access (remote)

We are growing our team at Harborlight Meridian Inspection Services Group and adding an IT Support Specialist whose main responsibility will be user accounts and access. Independence and accuracy are our product. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with client sites. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in New Orleans. • We reply to every applicant.