IT Support Specialist - user accounts and access (remote)

Silverline Drift Civic Services Partners is looking for an IT Support Specialist. The job centres on user accounts and access for case files, and it would suit someone who likes steady, practical work. We follow procedures carefully and explain them clearly. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with case files. Working arrangement • Part-time, about 20 hours a week, spread across three days. • Fully remote, with a monthly team day in Anchorage. • We reply to every applicant.