IT Support Specialist - user accounts and access (remote)

We are growing our team at Fernwood Linden Inspection Services and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with scheduling. Working arrangement • Contract for three months, with clear deliverables from the first week. • Fully remote, with quarterly visits in Charlotte. • We will tell you what to expect at each step of the hiring process.