IT Support Specialist - user accounts and access (remote)

Westbrook Ivory Civic Services is looking for an IT Support Specialist. The job centres on user accounts and access for procurement, and it would suit someone who likes steady, practical work. Public service means patience, paperwork and pride in the outcome. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with procurement. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with a monthly team day in Albuquerque. • Applications are reviewed on a rolling basis.