IT Support Specialist - user accounts and access (remote)

Highbridge Ashton Civic Services Group provides shared administrative services to local governments around Wichita. We are hiring an IT Support Specialist to take on user accounts and access. You would join a small organisation of about 18 people, working mostly from home. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with constituent requests. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with a monthly team day in Wichita. • Applications are reviewed on a rolling basis.