IT Support Specialist - user accounts and access (remote)

Westbrook Linden Facilities Group cleans and maintains buildings for schools, offices and hospitals around Portland. We are hiring an IT Support Specialist to take on user accounts and access. You would join a large organisation of about 812 people, working mostly from home. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with cleaning schedules. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • Remote-friendly, with quarterly visits in Portland. • Applications are reviewed on a rolling basis.