IT Support Specialist - user accounts and access (remote)

Ironwood Keystone Arts Center is looking for an IT Support Specialist. The job centres on user accounts and access for event logistics, and it would suit someone who likes steady, practical work. Evenings and weekends are part of the job. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with event logistics. Working arrangement • Part-time, about 16 hours a week, afternoons. • Remote-friendly, with a monthly team day in Spokane. • We reply to every applicant.