IT Support Specialist - user accounts and access (remote)

Cedar Pine Construction delivers building projects for owners across the Little Rock region, and we need an IT Support Specialist to lead our user accounts and access. Site safety is non-negotiable. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with subcontractor invoices. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Remote-friendly, with quarterly visits in Little Rock. • We will tell you what to expect at each step of the hiring process.