IT Support Specialist - user accounts and access (remote)

We are growing our team at Stonegate Pike Property Management Partners and adding an IT Support Specialist whose main responsibility will be user accounts and access. Maintenance and leasing staff share information every day. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with vendor invoices. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Remote-friendly, with a monthly team day in Omaha. • Applications are reviewed on a rolling basis.