IT Support Specialist - user accounts and access (remote)

Amberfield North Learning Group operates schools and learning programmes around Phoenix, and we need an IT Support Specialist to lead our user accounts and access. You would join a small organisation of about 106 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with learning materials. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with an occasional day on site in Phoenix. • Applications are reviewed on a rolling basis.