IT Support Specialist - user accounts and access (remote)

We are growing our team at Amberfield Pike Property Management Group and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a small organisation of about 68 people, working mostly from home. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with rent collection. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, with flexible days. • Remote-friendly, with a monthly team day in Tucson. • Applications are reviewed on a rolling basis.