IT Support Specialist - user accounts and access (remote)

Foxglove Willow Property Management manages apartment communities around Chicago. We are hiring an IT Support Specialist to take on user accounts and access. Residents are neighbours, not numbers. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with vendor invoices. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, spread across three days. • Remote-friendly, with quarterly visits in Chicago. • Applications are reviewed on a rolling basis.