IT Support Specialist - user accounts and access (remote)

Clearpath Willow Learning Group is looking for an IT Support Specialist. The job centres on user accounts and access for attendance records, and it would suit someone who likes steady, practical work. You would join a small organisation of about 80 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with attendance records. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, afternoons. • Remote-friendly, with a monthly team day in Grand Rapids. • We will tell you what to expect at each step of the hiring process.