IT Support Specialist - user accounts and access (remote)

Silverline Cross Legal Group Partners is looking for an IT Support Specialist. The job centres on user accounts and access for document review, and it would suit someone who likes steady, practical work. People here care about clients, not just cases. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with document review. • CompTIA A+ or similar certification. Working arrangement • Contract for eight months, with clear deliverables from the first week. • Fully remote, with a monthly team day in Tucson. • We will tell you what to expect at each step of the hiring process.