IT Support Specialist - user accounts and access (remote)

We are growing our team at Westbrook Maple Community Partners and adding an IT Support Specialist whose main responsibility will be user accounts and access. Mission matters here, and so does looking after staff. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with grant reporting. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Fully remote, with a monthly team day in Charlotte. • We reply to every applicant.