IT Support Specialist - user accounts and access (remote)

We are growing our team at Greenridge West Inspection Services and adding an IT Support Specialist whose main responsibility will be user accounts and access. Training and certification are paid for. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with field inspections. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Remote-friendly, with quarterly visits in Nashville. • We will tell you what to expect at each step of the hiring process.