IT Support Specialist - user accounts and access (remote)

Bright Iron Construction delivers building projects for owners across the Atlanta region. We are hiring an IT Support Specialist to take on user accounts and access. You would join a small organisation of about 118 people, working mostly from home. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with materials orders. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, spread across three days. • Fully remote, with quarterly visits in Atlanta. • We will tell you what to expect at each step of the hiring process.