IT Support Specialist - user accounts and access (remote)

Nova Timber Learning Group is an education provider in Richmond serving students and families. We are hiring an IT Support Specialist to take on user accounts and access. Collaboration between teachers and staff is strong. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with learning materials. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with quarterly visits in Richmond. • Applications are reviewed on a rolling basis.