IT Support Specialist - user accounts and access (remote)

Redstone Cedar Legal Group provides legal services in Memphis across employment, housing and small-business law, and we need an IT Support Specialist to lead our user accounts and access. Confidentiality and accuracy are taken very seriously. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with trust accounts. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Fully remote, with quarterly visits in Memphis. • Applications are reviewed on a rolling basis.