IT Support Specialist - user accounts and access (remote)

We are growing our team at Amberfield Glen Inspection Services Group and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a small organisation of about 64 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with client sites. Working arrangement • Part-time, about 16 hours a week, afternoons. • Remote-friendly, with an occasional day on site in Charleston. • Applications are reviewed on a rolling basis.