IT Support Specialist - user accounts and access (remote)

We are growing our team at Lumen Cross Facilities Group and adding an IT Support Specialist whose main responsibility will be user accounts and access. Clear communication between supervisors and crews matters. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with cleaning schedules. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Fully remote, with an occasional day on site in Columbus. • We will tell you what to expect at each step of the hiring process.