IT Support Specialist - user accounts and access (remote)

We are growing our team at Summit Juniper Arts Center and adding an IT Support Specialist whose main responsibility will be user accounts and access. We run on creativity, deadlines and a lot of goodwill. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with volunteer programmes. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Kansas City. • We reply to every applicant.