IT Support Specialist - user accounts and access (remote)

Stonegate Cross Facilities is a facilities company in Charleston with crews on day and night shifts. We are hiring an IT Support Specialist to take on user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with customer sites. Working arrangement • Part-time, about 16 hours a week, with flexible days. • Fully remote, with quarterly visits in Charleston. • We will tell you what to expect at each step of the hiring process.