IT Support Specialist - user accounts and access (remote)

Cedar Stone Telecom builds and runs fibre and wireless networks in the Denver area, and we need an IT Support Specialist to lead our user accounts and access. You would join a small organisation of about 84 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with outage reports. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, mornings. • Remote-friendly, with an occasional day on site in Denver. • We reply to every applicant.