IT Support Specialist - user accounts and access (remote)

We are growing our team at Nova Rowan Inspection Services Partners and adding an IT Support Specialist whose main responsibility will be user accounts and access. Technicians travel and report carefully. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with equipment calibration. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with quarterly visits in Portland. • Applications are reviewed on a rolling basis.