IT Support Specialist - user accounts and access (remote)

Bluepeak Glen Civic Services Group provides shared administrative services to local governments around Albuquerque, and we need an IT Support Specialist to lead our user accounts and access. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with constituent requests. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • Fully remote, with an occasional day on site in Albuquerque. • We will tell you what to expect at each step of the hiring process.