IT Support Specialist - user accounts and access (remote)

We are growing our team at Westbrook Ember Financial Group and adding an IT Support Specialist whose main responsibility will be user accounts and access. Career paths are clear. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with vendor spend. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Portland. • We reply to every applicant.