IT Support Specialist - user accounts and access (remote)

We are growing our team at Harborlight River Community Partners and adding an IT Support Specialist whose main responsibility will be user accounts and access. Mission matters here, and so does looking after staff. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with benefits enrolment. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • Fully remote, with an occasional day on site in Pittsburgh. • Applications are reviewed on a rolling basis.