IT Support Specialist - user accounts and access (remote)

We are growing our team at Redstone Bright Insurance and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a small organisation of about 85 people, working mostly from home. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with claims. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • Remote-friendly, with an occasional day on site in St. Louis. • We will tell you what to expect at each step of the hiring process.