IT Support Specialist - user accounts and access (remote)

Westbrook Yarrow Legal Group is a Philadelphia practice with attorneys, paralegals and client-service staff, and we need an IT Support Specialist to lead our user accounts and access. We are a close group and share the work. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with document review. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Fully remote, with a monthly team day in Philadelphia. • We will tell you what to expect at each step of the hiring process.