IT Support Specialist - user accounts and access (remote)

We are growing our team at Rivermark North Learning Group and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a small organisation of about 39 people, working mostly from home. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with student accounts. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, with flexible days. • Fully remote, with an occasional day on site in Detroit. • We will tell you what to expect at each step of the hiring process.