IT Support Specialist - user accounts and access (remote)

Redstone Lantern Construction is looking for an IT Support Specialist. The job centres on user accounts and access for project schedules, and it would suit someone who likes steady, practical work. Good people move up quickly. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with project schedules. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, with flexible days. • Remote-friendly, with a monthly team day in Reno. • We will tell you what to expect at each step of the hiring process.