IT Support Specialist - user accounts and access (remote)

Northwind Summit Water Authority is a public water utility serving the San Diego area, and we need an IT Support Specialist to lead our user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with treatment plant data. Working arrangement • Full-time, on a regular day shift. • Fully remote, with a monthly team day in San Diego. • Applications are reviewed on a rolling basis.