IT Support Specialist - user accounts and access (remote)

We are growing our team at Bright Union Hospitality and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with reviews and feedback. Working arrangement • Part-time, about 24 hours a week, mornings. • Remote-friendly, with a monthly team day in Raleigh. • We will tell you what to expect at each step of the hiring process.